Have questions? We have the Answers!

Yes. Delivery and setup are included in your invoice price for a standard 6 hour rental window before 7PM. All orders must have a minimum subtotal of $200. Depending on your event, these charges may also apply:

• Overnight rental: $75
• Flexible delivery/pick-up time (a specific 1 to 2 hour window, rental must be at least 2 hours): $75
• Exact delivery/pick-up time: $150
• Generator (required for park events): $125 per inflatable

Areas farther out carry a higher minimum total due (see the next question). Remember prices do not include sales tax.

Yes. Deliveries farther from our location have a minimum total due for rental and services, based on distance, unless otherwise accepted by Bounce Universe:

• 15 to 19 miles: $300
• 20 to 24 miles: $400
• 25 to 29 miles: $500 and overnighted
• 30 to 34 miles: $750 and overnighted
• 35 miles: $1,000 and overnighted

Please call our office at (469) 600-2291 for a current quote for your address.

No. We arrive early to set up so you get the entire rental time to play.

That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.

Delivery and pick-up timeframes work like this:

• Any 6 hour window before 7PM is regular price, as shown on your invoice.
• Flexible delivery/pick-up time (a specific 1 to 2 hour window): additional $75.
• Exact delivery/pick-up time: additional $150.
• Overnight rental: additional $75.

Please send us directions to the setup site, from the nearest main intersection, within 7 days of receiving your contract and before your event date. If we arrive and you are not available, forcing us to return, an additional travel fee will be charged.

No! It is the worst to expect this wonderful bounce house to arrive that looks just like the picture you rented, and find the company shows up with a filthy dirty unit!

Bounce Universe Party Rentals, LLC provides clean, sanitized Inflatables. In fact you will notice our staff in the field spot clean at setup and then when we tear down our staff vacuums out the inflatable on site and cleans/sanitizes it on site upon pickup. If the inflatable is we we schedule it on our sheet to come out during the week to be completely dried and cleaned.

We also spot check at the shop during the week to insure our standards are being met. It's our top priority to provide you with clean, in great condition units as well as provide you with great customer service. Take a look at all our reviews online to see how much our customers comment about how clean our units are!

Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. You need to provide one electrical outlet rated at 115 volts with 20 amps of capacity per blower, within 50 feet of each unit. The blower should be the only thing running on that electrical circuit. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

If the blower stops or the air pressure is low, remove all riders immediately, then check the problem, including the circuit breaker. Please do not plug and unplug the blower repeatedly, as this can burn it up. Service calls due to electricity are an additional $50 and are subject to driver availability. Events at parks require a generator (see the next question).

Yes, we love setting up at parks. A generator is required for every park event. We will not deliver to a park without a generator, no exceptions. The cost for a generator is $125 per inflatable. Please call our office at (469) 600-2291 if you have any questions.

Also, parks are first come, first serve so get your spot early in the day. You are responsible for any licensing or permits required for your event, so check the city or municipal requirements. They may also require a certificate of insurance when reserving your pavilion. We need legal parking and unloading areas for our delivery vehicle, and you agree to reimburse us for any parking fees incurred.

We take debit/credit card, Zelle, Venmo or Cash App, plus business and corporate checks. No personal checks. A business check that is returned for non-sufficient funds carries a $39 fee.

• Your signed agreement must be returned (physically or digitally) with your deposit, paid using a valid debit or credit card.
• Your remaining balance must be paid 2 days before your event, unless your contract states otherwise.
• If we are unable to collect your balance, we will try to reach you by call, text or email 2 days before the event. If you promised Zelle, Venmo or Cash App and payment is still not received, the debit/credit card on file will be charged for full payment.
• If your rental is lost, damaged or needs repair, we may charge the card on file with a 4% transaction fee, after giving you 24 hours notice by call, text or email so you can offer a different payment method.
• We collect your driver's license along with the credit card when we deliver.

Our contract is non-cancellable and all sales are final. We issue no refunds. All credits are issued in the form of a rain check.

• Deposits are non-refundable but transferable, meaning they are applied toward the balance of your rental.
• If a cancellation does arise, a $50 charge is automatically applied to the card on file.
• If payment has been made in full, no refund will be given.
• The balance of the full contract price is due no later than the delivery date, whether or not you accept delivery.
• All changes must be made at least 7 business days before your event, and are subject to availability.
• Items removed from an order after booking that are not replaced with items of equal value are subject to a 50% cancellation fee.
• If heavy rain or strong winds mean we cannot set up, you may receive a rain check valid for 1 year from your original party date (see our weather policy below).

For more details, see our Company Policies page.

Yes. A deposit is required to reserve your equipment and entertainment items.

• Every order has a minimum deposit of $50.
• Residential, church and corporate events: 20% of your order total (including tax and damage waiver), or $50, whichever is greater.
• Examples: a $500 order total requires a $100 deposit, and a $200 order total requires the $50 minimum.
• Schools also require a deposit. The amount is listed on your contract.
• Your Minimum Deposit Payment is shown on your contract and must be paid with a valid debit or credit card.
• Your deposit is NON-REFUNDABLE, but it is transferable, meaning it is applied toward your balance.
• If a cancellation does arise, a $50 charge is automatically applied to your card on file.
• If payment has been made in full, no refund will be given.
• Your remaining balance is due 2 days before your event, unless your contract states otherwise.

Standard bounce houses are 13' x 13'. Many of our character jumps are 15'x15'. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. You are responsible for providing safe and adequate space for your rental, and for checking the dimensions before booking. The sizes and dimensions are disclosed on our website, and we cannot refund a rental when the space is not adequate. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc.

We also need the unit to fit through your gate, fence or door on the way to the setup area. Minimum widths:

• Regular bounce houses (13' x 13'): 3.5 ft
• Dry or wet combos: 4 ft
• Dry or wet slides: 5 ft
• Obstacle courses: 5 ft

Failure to check gate, fence and door widths can lead to cancellation of your reservation.

• We do NOT go through steps or stairs to get to the setup area.
• We do NOT go through the inside of your home.
• We need a clear path 3 to 5 feet wide, depending on the inflatable you book.
• If your backyard has stairs or tiers, please call our office before booking.

Check the requirements listed with each jump. To get to your setup area:

• We need a clear path from our truck to the setup area that is 3 to 5 feet wide, depending on the inflatable you book.
• We do NOT go through steps or stairs to get to the setup area.
• We do NOT go through your home or into your home to set up in your backyard.
• We cannot go through bushes, steep hills, or past AC or gas units.
• Inflatables weigh 300 lbs up to 800 lbs and have to roll on a smooth path of cement, dirt or grass, so we need a clear path with ample room.
• We are not responsible for damages arising from getting to the setup location.
• If our crew arrives and cannot set up because of any of these obstacles, no refunds or credits will be issued.

Keep in mind that inflatables vary in size, however we list on our website under each inflatable what size each unit is. We ask that you add an additional 5 feet on all sides of the inflatable. This should be an area that is free of electrical wires, and low hanging tree branches.

• We can set up on grass (our favorite and best for the kids), pavement such as asphalt and concrete, or indoor flooring.
• You are responsible for providing a clean, flat and solid surface.
• We do NOT set up bounce houses on dirt or uneven terrain.
• We cannot set up on rough surfaces such as rocks, brick, glass or any jagged objects, as the constant rubbing will wear through the vinyl jumps.
• All inflatables are staked in the ground with 18" stakes.
• If you have water lines or underground lines in the setup area, you must mark each line with flags before we arrive. We accept no responsibility for damage to underground lines of any kind.
• Getting to the setup area: we do NOT go through steps or stairs or through the inside of your home, and we need a clear path 3 to 5 feet wide, depending on the inflatable you book.

Yes. There is a link in your receipt once you've ordered or you may contact our office.

Yes. You assume full responsibility for all rented items, including their safe and proper use, operation, and return to Bounce Universe. If a rental item is lost, damaged or needs repair, you are responsible for the cost of repair or the full replacement value, and an invoice from the manufacturer of the inflatable will be provided. We may charge the card on file with a 4% transaction fee, after giving you 24 hours notice by call, text or email so you can offer a different payment method.

The optional Damage Waiver can relieve you of liability for accidental damage (see the Damage Waiver question below). Please check your equipment before and after use for shortage or damage and notify us immediately. No claims can be honored after the event.

We have you sign and initial our safety rules so that you can be the trained operator. Charges will also be imposed for damage caused by abuse, loss, misuse, overload, negligence or dirty equipment.

It depends on each inflatable. Here are the general capacities for our inflatables. Feel free to contact our office for more information if the one you are looking at renting is not listed.

Standard Bounce House (13 ft x 13 ft): 6 kids or 700 pounds, whichever is exceeded first (this is the average). By age group:

• Ages 2 to 8: 8 to 10 children maximum
• Ages 9 to 13: 5 to 7 children maximum
• Ages 14 to 17: 3 to 5 children maximum
• Adults: 3 maximum

Combo: 10 kids or 1000 pounds, whichever is exceeded first.
Slides: 3 at a time (one on the slide, one on the ladder and one on top).
Obstacle Courses, Playground type: typically up to 8 kids or 800 pounds.
Obstacle Courses, Race type: 2 players at a time racing against each other.

Compatible age groups must play on the unit at the same time. Age groups and different sized children must not be mixed. Adult supervision is required at all times.

Delivery includes driving to your location, setting up in the specified area the inflatable(s), going over the safety rules and instructions with you. We provide a 50 feet extension cord, as well as the tarp to put the unit on. We also setup using stakes if in grass, and sandbags if it is on concrete/blacktop setting. You do need to be present during delivery and pickup of the inflatable.

YES! We need you to be available to for drop off so we can have you personally show us where you would like the inflatable. Most times we are able to setup in the exact location, however there is times when our delivery driver needs to make safety calls depending on slope, hills, power lines, space, surface setup. If we arrive and you are not available, forcing us to return, an additional travel fee will be charged.

At time of setup we will bring the 50ft extension cord and the surface setup equipment, (please be sure you accurately told us if the setup is on grass or asphalt, or indoors as this is different equipment needed for setup).

At that point we will figure out the location of the equipment, make sure power is within 50 feet and secure everything down. Once that is complete we will go over the contract and Operator Instructions, and collect your driver's license along with the credit card on file. Your balance is due 2 days before your event, unless your contract states otherwise. (Business/Corporate checks are accepted, NO personal checks please.)

We will then leave you with the equipment for the extent of your event. Once the items are set up, you are not allowed to move them. If you have any questions, or issues please make sure you contact the office during your rental to give us the opportunity to remedy them for you.

YES! You are required to be present for pickup. Please make arrangements to have power and someone available until our representative returns and inspects the equipment. At that point as long as power is available to them you are free to leave.

Our pick-up timeframe is 3 to 4 hours after your party end time. For example, for a party that ends at 5PM, pick-up can happen anytime from 5PM up to 9PM on a same-day booking. For overnight bookings, we pick up from 7AM until 11AM, or in the afternoon from 11AM until 6PM when communicated to you. We may also pick up the next day when we have communicated that to you.

If you need a tighter window, a flexible 1 to 2 hour pick-up window is an additional $75, and an exact pick-up time is an additional $150. We thank you for your flexibility and we will do our best to have our staff there in a timely manner.

• Surface: grass, pavement (concrete or asphalt), or indoors. You need a clean, level, solid surface free of rocks, sticks, branches, rough debris, and fecal material. We do not set up on dirt or uneven terrain.
• Power: one 115 volt outlet rated at 20 amps for each blower, within 50 feet of the inflatable.
• Water: if you are renting a unit that requires water you will need a hose to reach where you are planning on putting the inflatable.
• Access: a clear path from our truck to the setup area that is 3 to 5 feet wide, depending on the inflatable you book. We do NOT go through steps, stairs or the inside of your home to get there.
• Supervision: you must provide adult supervision at all times. An adult who has read the contract and the rules posted on the unit must supervise the riders.
• Attendants: can be rented for an additional charge on our website.

Yes. We do offer overnight rentals. This is not something we do often.

We don't like to leave any of our units out overnight not being used. This opens our inflatable up to so much mold/mildew to grow. Once they are deflated and dew, elements, and animals are all able to get to the inflatable and offer either visible damage or invisible damage (such as mold/mildew)

In comparison to those other companies who rent their inflatables overnight all the time it is comparing quality with quantity. We care about your health and your child's health. We do our best to provide you with a fun quality clean and sanitized unit. We do this by keeping up standards, and not changing our beliefs or principals just to make a buck.

We hope we earn your business and you recognize that we won't sacrifice quality to make a few bucks. Occasionally however we do allow overnight rentals with a charge of $75 for the overnight rental (this allows us the ability to get it out and clean it at the shop). Overnight rentals are picked up the next morning from 7AM until 11AM, or in the afternoon from 11AM until 6PM when communicated to you, and are not always available. Deliveries of 25 miles or more are overnighted (see our delivery distance minimums). Keep in mind we would need to verify it's in a safe location and you would still have to be able to ensure the safety of the unit while it's rented overnight. WE DO ASK YOU CONTACT US IF YOU ARE INTERESTED IN KEEPING IT OVERNIGHT SO WE CAN VERIFY IT'S AVAILABLE AND ABLE TO BE RENTED OVERNIGHT!

By all means if your event is inside or you will be using the inflatable the entire night....Please call us and we will provide you with a price quote for you to rent our inflatable overnight.

Our weather policy is built around safety.

• Wind: we will only set up in winds up to 18 mph. Anything greater is subject to cancellation, and you can opt to receive a rain check for a future event within 1 year of your rental date.
• Rain and strong winds: if heavy rain or strong winds mean we are not able to set up and install the inflatable(s), your rental credit is issued as a rain check, valid for 1 year from your original party date.
• After delivery: once your rental items are delivered, there is no refund due to rain or change of weather.
• Other conditions: we are not responsible for bad weather, disruption of electrical service or other unfavorable conditions, and no charges or fees will be reimbursed as a result.

Using the inflatable in weather: do not operate the unit if winds exceed 15 mph, or in heavy rain or lightning. If it begins to rain, shut down the power and have everyone exit the unit calmly until it stops. When the passing shower ends you can re-inflate it, taking care to wipe down the surface inside to make sure there is no water to slip on. If it starts getting windy while in use, shut down the power and have everyone exit. Never use the unit during high winds, gusty winds or thunderstorms, as it can turn over even when anchored, which could result in severe injuries. Do not resume use until the adverse conditions have ended.

I am so sorry but we DO NOT! I wish we could but that would mean we would have to reserve items on two separate days which eliminates the item out of our inventory twice. What we can do on days that are not closed (meaning we are at max capacity) is we can usually swap out the day to your rain date (understanding that nothing is booked or guaranteed to be in stock on that date) as long as we have it available...keep in mind we will do whatever we can to try to accommodate your needs even if it means us going above and beyond to pick a more expensive unit to ensure we have items for your day. On days marked closed we will ask you to pick a different rain date if you are needing to change your event date.

We do not allow customer pickups. Our equipment is heavy and most of our customers are not familiar with inflatable setup & safety. Our job is to ensure that your bounce house/inflatable is setup properly and ensure that you understand the safety rules & instructions for operations of the inflatable you are renting. We ensure the cleanliness and condition of our inflatables by not allowing customer pickups of any of our equipments.

Our rentals are for 6 hours. Your 6 hour rental can start as early as 8AM and must end by 7PM. Any 6 hour window before 7PM is regular price. All prices are for time out on rental, whether used or not. We have a 3 to 4 hour pick-up window after your party end time to retrieve all rented items.

If you pay the Damage Waiver Charge listed on your contract, Bounce Universe agrees to relieve you of liability for accidental damage to the rented items on your contract, and for loss due to fire, collision, windstorm, upset and riot.

The waiver does NOT cover:

• Theft or burglary
• Misuse or abuse
• Theft by conversion
• Intentional damage
• Mysterious disappearance
• Any loss due to your failure to care for the rental items as a prudent person would care for their own property
• Personal injury or death

If a loss suggests a crime may have been committed, you must file a report with the proper law enforcement authorities and give us a copy. If you have insurance for the loss or damage, you must exercise your rights to recover under that insurance and cooperate with Bounce Universe, and all insurance proceeds are assigned to Bounce Universe.

Absolutely! Gratuities are not mandatory, but if you are completely satisfied with your service they are greatly appreciated by the crew.

As far as multi-day rentals we do provide these to our customers with a discount, in most cases these types of rentals are inside in a secure location, however there is times where we might have an event that requires outside overnight in a secure area, or a residential rental.

At that point we would provide a tarp to blanket the inflatable to provide shelter overnight when not in use, so the inflatable will be able to stay put for the next day event.