No. The bounce house should be clean when you get it. Bounce Universe LLC cleans and disinfects after every rental.
Yes all orders require a $50 Credit Card deposit. For orders $250 or more a 25% deposit is required. If you have to cancel please call us as soon as possible and at least 14 days before your event. Your deposit is NON-REFUNDABLE, but may be applied to another date. If less than 14 days before your event, you were to cancel for any reason not related to rain (50%) you would lose your deposit, and cannot apply it to a different date.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: (469) 600-2291

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